Claire Senot

Biography

Professor Senot's research interests include health care operations, quality management, and organizational learning. Her work focuses on the relationships between processes and outcomes in health care delivery and the factors that moderate these relationships. She frequently incorporates findings from her research in her operations and supply chain management course.

Although Professor Senot favors econometric analyses using large databases to derive analytical results, she works closely with practitioners and always seeks to anchor her research in practice. She has done in-depth fieldwork at renowned hospitals, such as the Cleveland Clinic, which has provided the basis for her research ideas, analytical approaches, and interpretations. In her most recent work, Professor Senot uses patient-level data to reveal an all-encompassing picture of heart failure patients' health care delivery journey. Professor Senot's work has been published in prominent operations management journals and featured in practitioner-oriented publications.

Courses

MGSC 7320: Advanced Spreadsheet Modeling

MGSC 6090: Operations and Supply Chain Management

MGSC 3010: Business Analytics
 

Research

• Lugovoi, I., D. Andritsos, C. Senot. Novelty and scope of process innovation: The role of related and unrelated manufacturing experience. Forthcoming in Production and Operations Management.
• Lugovoi, I., D. Andritsos, C. Senot. 2022. Manufacturing Process Innovation in the Pharmaceutical Industry. Manufacturing & Service Operations Management. 24 (3): 1760-1778.
• Senot, C. 2021. Reflections on Continuity of Care and Risk of Readmission. Production and Operations Management. 30 (5): 1271-1272.
• Senot, C. 2019. Continuity of Care and Risk of Readmission: An investigation into the Healthcare Journey of Heart Failure Patients. Production and Operations Management 28 (8): 2008-2030.
• Senot, C., A. Chandrasekaran, and P.T. Ward. 2016. Collaboration between Service Professionals during the Delivery of Health Care: Evidence from a Multiple-Case Study in U.S. Hospitals. Journal of Operations Management 42-43: 62-79.
• Senot, C., A. Chandrasekaran, P.T. Ward, A.L. Tucker, S.D. Moffatt-Bruce. 2016. The Impact of Combining Conformance and Experiential Quality on Hospitals' Readmissions and Cost Performance. Management Science 62 (3): 829-848.
• Senot, C., A. Chandrasekaran, and P.T. Ward. 2016. Role of Bottom-up Decision Processes in Improving the Quality of Health Care Delivery: A Contingency Perspective. Production and Operations Management 62 (3): 458-476.
• Senot, C., A. Chandrasekaran. 2015. What Has the Biggest Impact on Hospital Readmission Rates. Harvard Business Review.
• Chandrasekaran, A.*, C. Senot*, K.K. Boyer. 2012. Process Management Impact on Clinical and Experiential Quality: Managing Tensions between Safe and Patient-Centered Healthcare. Manufacturing & Service Operations Management 62 (4): 548-566.

Education & Affiliations

Ph.D. in Operations Management, The Ohio State University, 2014.
M.B.A., The Ohio State University, 2008.
Master's degree, Audencia Business School (Nantes, France), 2007.