Claire Senot
- Professor
- Area Coordinator, Management Science
- Morton A. Aldrich Professor in Business
| Office Address | 402L |
|---|---|
| Phone | 504-314-2460 |
| csenot@tulane.edu | |
| CV | Download CV |
Biography
Professor Senot's research interests include health care operations, quality management, and organizational learning. Her work focuses on the relationships between processes and outcomes in health care delivery and the factors that moderate these relationships. She frequently incorporates findings from her research in her operations and supply chain management course.
Although Professor Senot favors econometric analyses using large databases to derive analytical results, she works closely with practitioners and always seeks to anchor her research in practice. She has done in-depth fieldwork at renowned hospitals, such as the Cleveland Clinic, which has provided the basis for her research ideas, analytical approaches, and interpretations. In her most recent work, Professor Senot uses patient-level data to reveal an all-encompassing picture of heart failure patients' health care delivery journey. Professor Senot's work has been published in prominent operations management journals and featured in practitioner-oriented publications.
Courses
Research
Published Research Articles
- Kastl, P., C. Senot, Y. Hegde. 2026. “Distribution of Ophthalmologists and Optometrists in the US”. JAMA Ophthalmology. 144(1): 107-108.
- Glew, G. and C. Senot. 2025. “Hold Me Accountable: Anonymity and Prosocial Behavior in Services”. Manufacturing & Service Operations Management. 27 (4): 1068-1086.
- Lugovoi, I., D. Andritsos, C. Senot. 2022. “Novelty and scope of process innovation: The role of related and unrelated manufacturing experience”. Production and Operations Management. 31 (10): 3877-3895.
- Lugovoi, I., D. Andritsos, C. Senot. 2022. “Manufacturing Process Innovation in the Pharmaceutical Industry”. Manufacturing & Service Operations Management. 24 (3): 1760-1778.
- Senot, C. 2021. “Reflections on Continuity of Care and Risk of Readmission”. Production and Operations Management. 30 (5): 1271-1272.
- Senot, C. 2019. “Continuity of Care and Risk of Readmission: An Investigation into the Healthcare Journey of Heart Failure Patients”. Production and Operations Management. 28 (8): 2008-2030.
- Senot, C., A. Chandrasekaran, and P.T. Ward. 2016. “Collaboration between Service Professionals during the Delivery of Health Care: Evidence from a Multiple-Case Study in U.S. Hospitals”. Journal of Operations Management 42-43: 62-79.
- Senot, C., A. Chandrasekaran, and P.T. Ward. 2016. “Role of Bottom-up Decision Processes in Improving Delivery of Care Quality: A Contingency Perspective”. Production and Operations Management 25 (3): 458-476.
- Senot, C., A. Chandrasekaran, P.T. Ward, A.L. Tucker, and S.D. Moffatt-Bruce. 2016. “The Impact of Combining Conformance and Experiential Quality on Hospitals’ Readmissions and Cost Performance”. Management Science 62 (3): 829-848.
- Senot, C., A. Chandrasekaran. 2015. “What Has the Biggest Impact on Hospital Readmission Rates?” Harvard Business Review (digital article).
- Chandrasekaran, A.*, C. Senot*, and K.K. Boyer. 2012. “Process Management Impact on Clinical and Experiential Quality: Managing Tensions between Safe and PatientCentered Healthcare”. Manufacturing & Service Operations Management 14 (4): 548-566. (* equal contributors)
Other Publications
- Senot, C., A. Chandrasekaran, P.T. Ward, and A.L. Tucker. “Do Professional Service Organizations Financially Benefit from Conformance and Experiential Quality? An Econometric Analysis of U.S. Acute Care Hospitals”. Academy of Management Annual Conference Best Paper Proceedings (2013).
- Senot, C., A. Chandrasekaran, and K.K. Boyer. “Role of State and Hospital Leadership in CMS Process Management: Effects on Art and Science of Care”. Academy of Management Annual Conference Best Paper Proceedings (2011).
- Senot, C. and A. Chandrasekaran. “OM & Marketing”. Operations Management Frontiers (2010) (http://www.operations-management.info).